Privacy Policy

Axis Imaging is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, Medicare numbers, and referring doctor details.

This Personal Information is obtained through interviews, correspondence, telephone, email, our website (www.axisimaging.com.au), referring providers, and platforms such as Zed Technologies, Medical Objects, and Best Practice.

We collect your Personal Information to deliver diagnostic imaging services, manage appointments and billing, and communicate results to referring practitioners. It may also be used for related secondary purposes. You may unsubscribe from marketing at any time.

Sensitive Information

Sensitive Information includes health records and other personal data. It will only be used:

• For its primary purpose
• For directly related secondary purposes
• With your consent or where legally required

Third Parties

We prefer to collect your Personal Information directly from you. However, in some cases we may receive it from third parties. If so, we will take reasonable steps to notify you.

Disclosure of Personal Information

Your information may be disclosed:

• To your referring healthcare providers
• For billing or administrative needs (e.g., Medicare)
• With your consent or as required by law

Security of Personal Information

We secure your Personal Information against misuse, loss, and unauthorized access. When it is no longer needed, we destroy or de-identify it. Records are retained for at least 7 years as per regulations.

Access to your Personal Information

You can request access to your Personal Information. We may require identification and reserve the right to charge an admin fee for copies.

Maintaining the Accuracy of Your Personal Information

We aim to keep your data accurate and current. Please notify us of any changes so we can update our records.

Policy Updates

This policy may change and will be available on our website.

Privacy Policy Complaints and Enquiries

For any questions or complaints, please contact:

Additional Information for Sectra Access Portal Users

When using the Axis Imaging Access Portal powered by Sectra, standard internet logs, IP addresses, and device identifiers may be collected to ensure secure technical access. Session information and minimal identifying information are stored in audit logs for security and traceability.

Essential cookies and session storage are used strictly for site functionality and security. Blocking these may affect your ability to access the portal.

Information collected is used solely to provide and improve the Access Portal service and is handled in compliance with privacy principles.